Petkit Pura X Troubleshooting (2024)

1. Pura X how to reset after adding litter - Support : PETKIT

I'm unable to determine how to reset the weight sensor in my Pura X after I add more litter. Because of use, the litter has dropped below the Minimum line, ...
I'm unable to determine how to reset the weight sensor in my Pura X after I add more litter. Because of use, the litter has dropped below the Minimum line, so I open the top of the Pura X and add litter. Now the display shows 6.2lbs as the measured weight. When I select "reset" from options it tells me "Cat is in the litter box" and refuses to do anything. How do I reset the weight sensor?

Automatic/manual cleaning failure,device malfunction, please check. I cannot find anything on line regarding how to troubleshoot this.
Automatic/manual cleaning failure,device malfunction, please check. I cannot find anything on line regarding how to troubleshoot this. Has anyone else had this issue, and how did you fix it. Thank you.

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