Emagine Entertainment hiring Team Member in Portage, Indiana, United States | LinkedIn (2024)

SummaryThe Team Member enhances the theater experience by providing universal coverage and assistance to Emagine guests through identifying and recommending appropriate products, while consistently going above and beyond to improve each guests' movie-going experience.

Essential Duties And Responsibilities Include The Following

• Greet and educate guests about concession items, movies, rating systems, and theater directions so guests feel welcomed, well informed, and are able to choose from a variety of options.
• Provide outstanding customer service by consistently going above and beyond to ensure all guests enjoy their Emagine experience.
• Identify and recommend additional concession and seating offerings to enhance the overall movie entertainment experience for our guests.
• Accurately process and disburse cash and credit card transactions to ensure a quick and efficient payment processing experience.
• Monitor individual theater environment and enforce Emagine’s Code of Conduct so guests enjoy a relaxing, safe and enjoyable entertainment experience.
• Monitor and maintain food and beverage quality to ensure guests are served quality products that enhance their Emagine experience.
• Monitor and maintain restrooms, lobby and theatres to ensure a comfortable and clean experience for all patrons.
• Other duties may be assigned.

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Competencies: To perform the job successfully, an individual should demonstrate the following

CompetenciesCustomer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments; develops new approaches to meeting customer needs and sales goals; able to follow instructions and respond to management direction; develops alternative solutions.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others; views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Organizational Support - Follows policies and procedures; completes daily tasks correctly and on time; supports organization's goals and values.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; asks for and offers help when needed.

QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to

Perform The Essential Functions.Education and/or ExperienceHigh school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Performance Measurements

• Team Member functions are efficiently, accurately, and effectively performed in accordance with established policies and standards.
• Monies are balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained.
• Good relations exist with guests. Guest problems or questions are courteously and promptly resolved.
• Good working relationships and coordination exist with other team members and management.
• Company sales goals are consistently met and promotions are supported.

Computer SkillsBasic computer skills.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderately loud.

Emagine Entertainment’s affiliates own and operate luxury theatres in Michigan, Illinois, Indiana, Minnesota and Wisconsin. Emagine operates theatres with a combined 23,141 seats and 244 screens. Emagine has led the way in bringing luxury theatres to the metropolitan Detroit market. Emagine enjoys the honor and distinction of being named “Best Movie Theatre” for several years running by the Detroit Free Press, the Detroit News, and WDIV television. Emagine has been named “Best Theater to See a First Run Movie” by Hour Magazine consecutively for the past 9 years.

Emagine is a recognized innovator in the theatrical exhibition industry having been the first theatre chain in the world to convert to 100% digital projection. In 1997, Cinema Hollywood (now Emagine Birch Run) was the first theatre in Michigan to open with all stadium seating. Emagine was the first to introduce 4K projection to the Detroit market and it boasted three of the first 100 Dolby Atmos®immersive sound systems deployed worldwide. On December 15, 2017, Emagine began operating the largest movie screen in the State of Michigan with the opening of its Super EMX auditorium (featuring laser projection technology) at its megaplex in Novi, Michigan and on December 19, 2019, Emagine opened the largest CinemaScope screen in the Midwest at its Emagine Canton/Westland location. Paul Glantz, Chairman of Emagine Entertainment, has been interviewed on CNN concerning his views and opinions on the operation of luxury theatres. On February 28, 2018, Emagine Entertainment, Inc. and 7-time BET Award-winning and Grammy® nominated superstar Big Sean (Sean Anderson), announced their joint venture agreement to develop, Sean Anderson Theatre, powered by Emagine, a world class cinematic and live music entertainment center in Detroit (and potentially at other sites around the U.S., as well. The new partnership is actively scouting prospective sites in Detroit.

Emagine’s luxury experience incorporates not only reclining chairs but also gourmet snacks, reserved seating, in-seat service and other upscale amenities such as valet parking. All Emagine theatres offer adult patrons the option of enjoying their favorite co*cktail, beer or wine while concurrently maintaining a genteel and welcoming environment for families.

Emagine Entertainment is proud of its excellent leadership team dedicated to maintaining the highest standard of customer service and a fastidious attention to cleanliness in its theatres. Emagine’s management has established themselves as recognized leaders in quality and in providing their guests with the best possible movie-going experience.

If you enjoy working in a high energy, fun, exciting environment, we want you to be a part of our team! Emagine is a leader in the upscale theatre experience, and we are looking for people like YOU!